Help Center & FAQ
Frequently Asked Questions | American Reading Glasses
Welcome to the FAQ page of American Reading Glasses, where we answer your most common questions about our strong reading glasses and high power readers. Whether you're looking for +4.50, +5.00, or higher magnification reading glasses, we provide clear insights on lens quality, frame durability, bulk ordering options, and shipping details.
Our goal is to help you find the perfect readers or high-power reading glasses for your needs, whether for personal use, charitable donations, or institutional purchases. Browse our FAQ section for expert guidance and enjoy hassle-free shopping with American Reading Glasses—your trusted source for affordable, high-quality magnification eyewear.
Shipping & Delivery
What are your shipping methods and estimated delivery times?
We offer standard and expedited shipping options. Estimated delivery times vary by location and shipping method chosen at checkout. Most standard shipments arrive within 5-7 business days.
How do I qualify for free shipping?
We offer free shipping on select orders within the U.S. Check our Shipping Policy page for details.
Tracking says my package was delivered but it’s not here. What do I do?
Check with neighbors or your local postal carrier first. If your package is still missing, contact our customer support team for assistance.
How do I know if my order has shipped?
You will receive a shipping confirmation email with tracking details once your order has shipped.
How long does it take to ship my order?
Orders are typically processed and shipped within 1-2 business days.
Do you ship to military addresses (APO/FPO)?
Yes, we proudly ship to military addresses.
How do I cancel or change my order?
If your order has not yet shipped, contact us immediately to request a change or cancellation.
Product Information
How do I determine what reading glasses power I need?
Use our reading test chart or consult an eye care professional to find the right strength for your vision needs.
How will I know if your reading glasses will fit me?
Each product page includes frame measurements to help you select the best fit.
Do your glasses have a warranty?
Yes, we offer a satisfaction guarantee. If you experience any defects, contact us for assistance.
What happens if my item arrives broken or defective?
We’ll replace it or offer a refund. Contact customer support for help.
What are multifocal reading glasses?
Multifocal reading glasses provide different strengths within one lens, allowing for clearer vision at varying distances.
How do your bifocal style reading glasses work?
Bifocal reading glasses have two sections: the top portion for distance with no magnification and the lower portion for reading with the magnification of your choice.
Do you sell reading glasses with different powers in each eye?
No. We sell over the counter reading glasses as is.
Do your glasses come with a case, pouch, or cleaning cloth?
Some of our glasses include accessories. Check product descriptions for details.
Can I buy your frames and put new prescription lenses in them?
Maybe, many of our frames can accommodate prescription lenses. However, we advise against it as you will lose your warranty and ability to return or exchange if the glasses are altered. Check with your optician for compatibility.
How do I enter my eyeglass prescription?
We currently offer non-prescription reading glasses only. You may be able to have lenses replaced by an optician.
Will your reading glasses help my vision?
Our reading glasses are designed to aid close-up vision for presbyopia. They are not a substitute for prescription eyewear.
Ordering
What is your Return Policy?
We accept returns within 30 days. Visit our Returns & Exchanges page for more details.
How do I place an order?
Shop on our website, add items to your cart, and proceed to checkout. We accept all major credit cards and PayPal.
Can I place my order over the phone?
Yes! Call our customer service team for assistance. 1800.426.4846
Where do I enter my coupon code?
Enter your coupon code at checkout before finalizing your order.
Do you have any discounts for military personnel or veterans?
Yes, we offer special discounts. Contact us for more details.
The item I want is sold out. Can I backorder it?
Some items may be restocked. Contact customer service to inquire about availability.
Why are some styles excluded from discounts?
Certain limited-edition or specialty styles may not be eligible for discounts.
What forms of payment do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Can I use my FSA or HSA dollars on reading glasses?
We don’t currently offer this choice of payment.
Do you charge sales tax?
Sales tax is applied where required by law.
Account Information
How do I create an account?
Visit our website and click “Create Account” to sign up for easy order tracking and exclusive offers.
What is the benefit of creating an account?
An account allows you to track orders, save payment details, and receive special discounts.
Can I link my previous orders to the account I just created?
Yes! Contact customer support to link past orders to your new account.
How can I see what I’ve ordered in the past?
Log into your account and visit the order history section.
Returns & Exchange
Do your glasses have a warranty?
We stand behind our products with a satisfaction guarantee. We have a 30 day return or exchange policy and 30 day warranty.
What happens if my item arrives broken or defective?
We’ll replace or refund defective items. Contact customer service for assistance.
How do I return my order for a refund or exchange?
Visit our Returns & Exchanges page for step-by-step instructions.
Are your return shipping labels free?
Return shipping costs vary. Check our Returns Policy for details.
Do you refund shipping fees?
Shipping fees are non-refundable unless the return is due to our error.
For more information, visit our website at AmericanReadingGlasses.com.